To solve this problem, the researcher applies the waiting line method which aims to find out the time needed to wait in service and queues. These problems have an impact on customer service which results in inconvenience for every customer. this makes the increase in the demand for goods delivery services to be greater which makes service queue problems. Various companies have experienced many changes, one of which is in the field of delivery services, namely PT. Technological developments have become faster in the industrial era 4.0.Aplikasi Metode Waiting Line Pada Pelayanan Antrian Pelanggan Jasa Ekspedisi (Studi Kasus: JNE Galuh Mas Karawang)Ĭreative Commons Attribution 4.0 International
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